Return & Refund Policy

At MIETO, we want you to feel confident with every purchase. If something isn’t right with your order, we’re here to help.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging where applicable. Proof of purchase may be required.

To request a return, please contact us at mieto.shop@gmail.com with your order number and reason for the return.

Please do not send an item back without contacting us first. Return instructions and, where applicable, the return address will be provided after your request has been reviewed.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at mieto.shop@gmail.com.

Please include your order number and clear photos or videos showing the issue. Once reviewed, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

Certain items may not be eligible for return for hygiene, health, safety, or other reasons. Items that have been used, damaged after delivery, or returned without prior authorization may also be ineligible for a refund.

If you are unsure whether your item is eligible for return, please contact us before sending anything back.

Return Shipping

Return shipping arrangements and any applicable costs will be communicated when your return request is approved. Unless an item is confirmed to be damaged, defective, or incorrect, original shipping charges and return shipping costs may not be refundable.

Refunds

Once an approved return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Order Cancellations

If you wish to cancel an order, please contact us at mieto.shop@gmail.com as soon as possible.

We will make every effort to accommodate your request; however, once an order has entered processing or has been shipped, cancellation may no longer be possible.

Exchanges

We do not currently offer direct exchanges. If you need a different item or variant, please contact us and we will help determine the best available option.

Contact Us

For return, refund, or order-related questions, please contact:

MIETO Customer Support
mieto.shop@gmail.com