Shipping Policy

At MIETO, we carefully process every order to ensure a smooth delivery experience.

Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding statutory holidays). Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information when available.

Estimated Delivery

Orders to Canada and the United States typically arrive within 8–18 business days from the date the order is placed, accounting for both processing and transit time.

Please note that delivery times are estimates and may occasionally be affected by carrier delays, holidays, weather, customs processing, or other circumstances beyond our control.

Tracking Your Order

Once tracking information becomes available, it will be sent to the email address provided at checkout. Tracking updates may take a short time to appear after shipment.

Multiple-Item Orders

To help get your order to you as efficiently as possible, items within the same order may occasionally ship from different locations and arrive in separate packages.

Lost, Damaged, or Delayed Packages

If your order is lost in transit, arrives damaged, or is significantly delayed beyond the estimated delivery window, please contact us at mieto.shop@gmail.com with your order number.

We will review the issue and work with you to arrange an appropriate resolution, which may include a replacement or refund once the issue has been confirmed.

Shipping Address Changes

Please review your shipping information carefully before completing your purchase. If you need to make a correction, contact us at mieto.shop@gmail.com as soon as possible.

Once an order has been processed or shipped, we may be unable to modify the delivery address.

If a package is returned due to an incorrect or incomplete address provided at checkout, the customer may be responsible for additional shipping costs to resend the order.

International Duties & Taxes

Depending on the destination, an order may be subject to applicable customs duties, taxes, or import fees. Any charges not collected at checkout are the responsibility of the recipient.

Delivery Questions

If your order is taking longer than expected or you have any questions regarding your shipment, please contact us at mieto.shop@gmail.com. Our team will be happy to assist you.

Contact Us

For shipping or order-related questions, please contact us at mieto.shop@gmail.com